A freight broker is a person whose services are used by shippers to manage their transportation needs. To ensure that the workflow goes properly, you need to hire the best and right freight broker. But how can you choose the best one? After all, this profession is really popular in the market.
First and foremost, a good freight broker is someone who does their job responsibly, fulfilling their duties with care and reliability. Such a person should be conscientious and experienced. After all, you are giving part of your business to a freight broker, and they influence your company and its success.
So, an important factor to consider when choosing a freight broker is their license from the Federal Motor Carrier Safety Administration (FMCSA). This is a legal requirement, and you can`t go against it. Anyone who organizes transportation for compensation must have this license. In addition, you will be more comfortable and it will be easier for you to entrust your business to someone who has the license, as its presence indicates that the person has been trained well and meets all the strict criteria.
This point also includes the presence of various certificates. For example, there are third-party recognitions that prove that the broker adheres to high ethical standards. This will protect you from fraud, so never hesitate to ask brokers to show these papers. It will be enough if the broker is certified in one of such programs as: TIA Certified Transport Broker Program, NASTC Best Broker Program, Truckstop.com Diamond Broker Program. Also, clarify with a broker how they can help you with cargo insurance, for example, it would be good if the broker offered to help you with the paperwork.
The next step in ensuring that you have found the right freight broker is to pay attention to the types of transportation and other services that they offer. First, determine what you specifically need for your type of business. Perhaps the broker offers more than truckload motor carriers. If they offer intermodal transportation, air transportation, international ocean freight, rail, and others, then this indicates greater expertise in the field. This fact will affect the speed and quality of their work. That is why it is important to find out in which areas brokers work. Moreover, it may happen that they don’t specialize in your certain industry and market. But experience is crucial, as then it will be easier for a freight broker to handle your business and help solve industry-specific problems.
Finally, an important part of a broker’s job is freight tracking. Find out how advanced they are in their operations and what technologies they use. Perhaps the freight broker has special tracking systems and software that simplify and make the work more efficient and reliable.
We have provided you with the main factors to consider when choosing the right freight broker. However, you can also rely on your gut instinct and intuition. But be careful, each broker must have important licenses and certificates. This indicates their professionalism and your safety.